Terms of Use
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Terms of Use

Order Details

Ordering with Biotrade is easy and safe.

  • You can order online  - our  website is confidential and secure.
  • You can place an order over the phone +359 2 8685572 or fax +359 2 8685572
  • You can stop by our store - located in Sofia,Mladost district, Vartopo str. No.24 and order in person.

To place an order online, all you need to do is:
1.) Select the basket and click on Order now - this will add the selected basket to the Shopping Cart

2.) Click on Shopping Cart or CheckOut to review the contents of your Shopping Cart. Before your order is complete you may update quantities, continue shopping or delete items from the Shopping Cart by changing the quantity to 0. You may freely browse the website; the Shopping Cart contents will remain. When ready to check out, just review the quantities - click Calculate and then Save & next.

3.) Fill in the Delivery details. You may purchase items and have them shipped directly to your address. We ask you to please enter information as correctly as possible. For example, please don’t forget to include suite numbers, apartment numbers, etc. Click on Save & next.

4.) Fill in the Payment details. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.
Please note to provide us with the correct information and don't forget to check the agreement box. Click on Save & next.

5.) Review your order and click on Send order.

Once an order is received by us, you are immediately sent a confirmation either by e-mail or phone, which outlines the contents and delivery terms of your order.

Delivery Details

Biotrade will deliver your products to an address you have entered.

All orders received and paid during our business hours will be delivered the next day.

Our business hours are:
Monday – Friday 9:00 – 18:00h

The delivery charge is not included in the price of the products.
Within Sofia city limits the delivery charge is around 5.00lv.
For the city outskirts beyond "Okolovrasten Pat" the delivery charge is around 8.00lv.
For all other cities and regions in the country or when your order contains more than two items please contact us for delivery details.

Payment Details

There are several possibilities to pay for your order:

  • cash in advance, in our office
  • bank transfer
  • cash at delivery, at the courier

Security & Privacy

  1. All information collected on this site owned and operated by Biotrade is kept strictly confidential. At no time is this information ever given, sold or traded to any other group or individuals.
  2. Biotrade will do everything possible to safeguard the information collected on its web site and keep it from being accessed by unauthorized persons.
  3. At no time will any information specific to a client be released without the user’s express permission.